1 reviews | Active since Jun 2012
Arrears charge from electricity purchase on FNB App
Whenever I load electricity (probably about 3 or 4 times last night), FNB charges me an arreas amount - which is usually about 50% or more of my total electricity purchase purchase amount
I cannot get answers from them but it continues to happen and it's really frustrating. City Power says the arrears charge is nonsensical because it's PREPAID so I cannot owe anyone anything. Also, this charge only happens when purchasing off the FNB App and does not happen when purchasing at an outlet that sells prepaid electricity
I need urgent assistance with this issue and would like to get all funds returned to my account for all previous 'arrears' charges
Lebo
Good Day Lebohang ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to your banker to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Lebohang ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to your banker to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***