MN
Marcia N

1 reviews | Active since Feb 2015

01 Apr 2015, 15:16

ARREARS

dont know how to deal with FNB anymore infect I dont know why im still their client because of their pathetic services ive been getting since day 1 with them ive being complaining about money debited without my concern and the late sms notification im getting they said they invistigating and nobody came back.ive being in and out of Dobsonville center and Jabulani Mall(Nthabiseng,Nomsa,Bafana and Thabile)where trying to assist but sometimes will tell you that they dont see much on their systems.with that in mind now experiencing the worst ...i have 3 loans all in order not even 1 payment missed.I have statements proofing that,but ive being getting calls and smses saying im on erears they are sending my details to credit bureau.i went through internet banking everything its on minus not even 1 of their consultant can explain why.i spoke with Makhosazane and Mandla they told me that all my accounts are fine,i then spoke with Ashlee said she cant see 1 loan not sure why but the 2 she can see everthing its in order.thes this person whos adding,diving,subracting and multiplying in my account busy with *****

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2015, 15:48
Official
Hello marcian2013,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 660709.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)