Arcadia Branch you will forever wait to be assisted

What a bad experience I have witness today in arcadia branch in Pretoria church street, I arrived in the branch by 12h08 I was ticket no:54 and they were assisting ticket no 49.and the estimation time on the slip it was 5minutes, my ticket was called around 13h10 that’s an hour. To assist 5 client is 1hour in arcadia branch. I went back to work very late and am still upset with the service I have received in Arcadia , I will never go there anymore. The lady was assisting me she was very professional and happy with her, we didn’t finish to activate the account and I have to submit the banking details to payroll so my salary can be switch to the best bank in SA.