MS
Michael S

1 reviews | Active since Dec 2015

01 Dec 2015, 13:05

Arbitrary reduction of credit limit

I have banked with FNB for about 40 years, since the days it was Barclay and have a bond, cheque account, credit card and investments with them. My credit card is paid in full every month. All my accounts are in excellent standing. i received the following no reply sms from them, \Due to responsible lending we have systematically adjusted your limit on your FNB credit card from *** to ***"end of message. This represents a 60% reduction in credit limit. No phone call nothing just this sms. I have a personal banker also"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Dec 2015, 14:25
Official
Hello chemiken,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.

The reference number is 824763.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)