Aprreciation for good service

I went to an fnb branch in Centurion Lifestyle to deposit money on the ATM in the evening. The ATM swallowed my money without processing the transaction. The following day I went to the branch in the morning so that I can bet my money back. The person who helped me was unfriendly and showed no interest in helping me out. Unfortunately I didn't take her name. I then asked her to call the branch manager for me. The branch manager came, listened to my story and the urgency of me getting my money back. She did everything in her power to ensure that I get my money same time. 2nd, she showed concern and really wanted to help. After she has ensured that I get my money back. I still had more money that I wanted to deposit and I wanted to do it inside the branch. She advised me to use the ATM and explained the charges that I was going to incur inside the branch (I was not aware that is that expensive depositing inside the branch). After that she offered to exchange my notes and give me new notes that the atm was unlikely to reject. She then went to the atm to do the transaction with me so that if I am not winning she can help. The name of the branch manager I am talking about is Dorah Mohlopi. I really appreciate the fact that she went out of her way to help me and made me feel like I am the only customer whilst she had the whole branch to take care of. Oh I even told her about my experience with the 1st person I dealt with she apologised and promised to address the issue. I went to the branch with a long face and left smiling. Thank you thank you