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Petronella P

1 reviews | Active since Jul 2018

27 Jun 2023, 13:41

April storms 2022

FNB Insurance: They will reject your claim without answering your questions. My roof was fully repaired and cleaned in 2021 and due to Digicall making every effort to cover up their mistakes my claim in April 2022 was rejected. The CEO Jacques Cilliers just never responds to any email and gets other people to do so. They make promises to call back and give answers to my questions and you never get any answers. FNB also only uses Digicall to do all their building assessments. Note that these assessors is not qualified and has no credentials yet as per FNB they are highly regarded. Despite a year that has passed I still have questions but FNB just refuses to answer my questions. A lot of people lost their homes in this storm and is clear even thou emotionally this storm took everything KZN had FNB just don't care and takes more. I have 2 Digicall reports and they contridicting but FNB only looks at the one they think is more likely to reject your claim.

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Petronella P's update27 Jun 2023, 13:46
Reviewer Update
Today I call in to register a claim for my geyser that popped. Imagine damages is going to be everywhere. I get told my excess is R6000.00 and then they sent me a policy schedule saying excess is R1000.00. Then they tell me the system said so. Never mind the written confirmation recieved twice that my excess is R1000.00 the system says is it is R6000.00. After an argument they advised they will escalate the issue but they not sure when they will get back to me. So my house under water and no hot water for my family and they do not care. Now this is insurance you should avoid.