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ndlovusal N
1 reviews | Active since Nov 2016
07 Jan 2019, 17:44
Approving transactions on the app is an inconvenience.
I really love FNB and their banking app, having to do online banking and approving transactions on the app is an inconvenience. Some features are not available on the app eg: future dated payments are not on the app. I had to log in to my online banking profile only to be referred back to the app. My frustration is that there were no prompts on the app I tried 2 times and ended up not being able to do what I wanted to do online. Such an inconvenience to approve transactions on the app, sometimes your phone is flat or far you have your laptop and can't do anything because of this app approving nonsense.
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Replies (1)
FNB (First National Bank)'s replyOfficial
08 Jan 2019, 15:24Good Day Sphindile Phindy Ndlovu,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply08 Jan 2019, 15:24
Official
Good Day Sphindile Phindy Ndlovu,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)