Approved Transaction, Missing Money — FNB Speedpoint Failure

FNB “SLOWPOINT” — Delayed Settlements Are Disrupting My Business Operations

I am extremely disappointed with the poor handling of a delayed Speedpoint settlement by FNB.

On 26 May 2026 at 10:22:17, I successfully cashed up my Speedpoint machine to close my day’s trade. The transaction receipt is available, all details correspond correctly, and there are no discrepancies. Normally, these funds reflect within 24 hours, yet the money is still not in my account.

I escalated the matter through my Business Advisor, who engaged the Finance Team, but there has been no urgency in resolving the issue. This delay has disrupted my business operations, affected staff payments, and created unnecessary financial pressure.

As a loyal FNB client for several years, I expected better service and faster intervention. Businesses rely on stable and reliable banking systems, and FNB’s handling of this matter has been disappointing. If unresolved urgently, I will seriously reconsider my banking relationship with FNB and would struggle to recommend their services to other business owners.

FNB needs to improve the reliability of its Speedpoint systems and its response to business-critical issues.