1 reviews | Active since May 2016
Approved credit facility not given
<p>2 Months ago i app**** for a credit card with FNB it was approved for R22000, i was sent the quotation signed and sent it back. 1 week later FNB requested a payslip from me to prove my additional income which i sent through. Hearing nothing from them for a week i call them and they tell me that my application was declined. Now firstly how does it go from giving me a quotation to sign and approving my credit card to declining it, that does not make sense at all. It was APPROVED! This application and process took almost 2 months! If i didnt call fnb to follow up i would be still expecting my credit card. I called asking why this was declined and the explanation i get from them is because there was a delay from the last payslip they requested and they had to re-score me. This is unexceptable and i will be expecting a call from them very shortly and i will be expecting my credit card which i was approved for. FNB's credit card department is very dissapointing. </p>
Good Day Jeanninedt-1,
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Credit card Department to get this sorted out ASAP and will be in touch as soon as the necessary arrangements have been made.
The reference for your complaint is 941559
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good Day Jeanninedt-1,
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Credit card Department to get this sorted out ASAP and will be in touch as soon as the necessary arrangements have been made.
The reference for your complaint is 941559
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
