cB
cindy B
1 reviews | Active since Jul 2012
06 May 2015, 10:59
APPLYING FOR A PETRO CARD
WHAT A NIGHTMARE TO APPLY FOR A PETRO CARD AT FNB!!! I called FNBs call centre, spoke 15min with a call centre agent just to hear , sorry mam my system is hanging, asking for a call back is not an option as they say they will but they never do. Filling in an online call me back form for a Petro card also results in a BIG FAT 0 as Im still waiting after a week for a call back!<br> RIDICOLOUS! Im regretting the day I switched to FNB!
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FNB (First National Bank)'s replyOfficial
06 May 2015, 11:25Hello CindyBotha1989,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 678504.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 678504.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply06 May 2015, 11:25
Official
Hello CindyBotha1989,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 678504.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 678504.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)