1 reviews | Active since Mar 2012
APPLYING FOR A HOME LOAN IS A MISSION!!
I app**** for a home loan in December at the FNB bank at Southdale shopping centre. I have been dealing with a lady by the name of Venesia Trometter. She never calls us to give us feedback with regards to the loan, as i have to call her every day for feedback. Everyday when i call her she has a new story for me, i need to send this or i need to send that document. since when does applying for a home loan take more than 4 months as i have sent all these documentation in December already. This is really frustrating as I am working and i need to keep going to the bank and getting different documentation. If FNB does not want to give us the loan we can take our bussiness somewhere else as we cannot keep going back and forth!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883679.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883679.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)