Applying for a credit card became hard

I have been trying to apply for a company credit card when I contact the them they said wait for the account to reach 6 months now it's over six months when I can they tell me about 12 months. It's very disappointing for such a big bank to keep customers running like this. I'm changing my account to another bank cuz it looks like they don't know anything about customers. You hold the line for 39 minutes just to be told they can't do anything