MM
Mogomotsi M

1 reviews | Active since Nov 2011

02 Nov 2015, 11:09

App**** on 19 Oct for CC still waiting for respons

I app**** for a credit card back on the 19th October, was told that it was referred. They requested that I sent the required documents I sent them on the 20th and no response. <br> <br> I went to the Centurion branch last week Wednesday to find out what the deal was, still nothing. I called on Friday again to find out what the problem is and was told that I was supposed to have sent three pay slips. I mean guys, couldn't one of you responded to my mail to say that? No man.<br> <br> I feel so abused for sending me up and down and not helping me in my time of need. If you are not going to help me, just say it. Don't do this to me.<br> <br> Thank you.<br> <br> MM

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2015, 11:14
Official
Hello Mafafa,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.

The reference number is 803980.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)