App**** for loan last year no response

Last year in December I app**** for the access funds in my bonds, IGNATIA MASHIGO was dealing with my application, she tried contacting me and could not get a hold of me, and she sent me an email telling me that she could not get a hold of me, and I rep**** to her giving her my work line and alternative cell no, I sent about 3 emails and she has not bothered responding to me, to date I dont even know if my application was successful or not, she has just ignored my emails.