App**** for credit card,

I app**** for a credit card in July 2015, my application was approved pending my payslip. I submitted my payslip then was told my application had lapsed. I then had to re-apply and then was told that my application was unsuccessful. Meanwhile my online profile showed that I had a Credit card, although i was told my application was unsuccessful. I then deposited money into the account, I later tried to access the account and I was unable I had to access the funds. It took 3 (three) emails to FNB credit card department before I got my money back. At the moment the credit card account is still active on my online banking profile. I have asked to have it closed as it is useless if I cannot use it.