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Reshoketjwe M

1 reviews | Active since Feb 2018

17 Sept 2018, 14:09

App**** for Business Card via Telephonically on the 5/09/2018 card is still not activated

I app**** for fnb business gold cheque telephonically on the 05/09/2018. I was told that the application will take 24 to 48 hours, I have send all requested documents and forms and called to confirm if every thing is there. I called and transferred to ********** 405 I have been holding for Consultant form more than 50minuets after line cut.I received card today and called to activate the card Consultant told me that account is frozen because of outstanding documents after I was told that requested documents are received. I’m starting loose trust on fnb. Service is very poor. Reference in question is Ref number: REF: ********** The name of the business: Ithuteng Agricultural Primary Co-operative

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Sept 2018, 14:38
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

RM
Reshoketjwe M's update19 Sept 2018, 23:01
Reviewer Update
My application still not completed, I received email from ********** they advises me to fill percentages on KYC form and send it back, I did so but I have heard from them.they are not responding to my emails,i called fnb section they told me that the are hold on my application I need to send business certified proof of address, My Proof of address and KYC form, I did send them and Consultant said card will be activated on the 19/09/2018 but card is still not active. This is worse customer service I ever experienced. Why should we force to be assistant. What will happen once we are your client since fnb falling to give good customer service. This is very disappointing. I hope my account will be activated or I will move to another service provider, maybe we will be appreciated at another bank