App**** for business account.15 days account is till not activated but they have send Business Cheque card

Ref: ********** 2 I app**** for business account Telephonically on 05/09/2018 consultant told me that it will take 24 to 72 hours but is 15 days account is till not activate . I received email from ********** on the 11/09/2018. With some forms for us to fill, and they requested, On the mail they requested certified business proof of address, all directors clear ID copies, Business Registration documents and Business Constitution, we filled forms and send them back with all requested documents. I received card on 17/09/2018 still to activate card is still nightmare. I called businesses call center, they told me there are hold on the application, I need to send my Proof of residence, Business Certified Proof of Address and KYC, I did send requested documents and consultant told me that card will be activated on the 19/09/2018. Card is still not activated and I didn’t even receive a call or sms from FNB. We even decide to open a account with another service provider since we are struggling with FNB my be other banks will appreciate us. Business name: Ithuteng Agricultural Primary Co- Operatives.