App**** for a card almost a month now still nocard

I app**** for a FNB credit card on the 3/09/2015 and the consultant told me the card delivery takes 3 to 5 working days i called them on the 8th day to ask about delivery of the card and i was advised the card will be delivered i kept calling them to and the consultant all of them told me my card will be delivered,I called today 29/09/2015 to find out that the account has been deleted I spoke to the team leader Shaun Eland who was not helpful at all, he in fact told me he doesn't deal with my query he will escalate it to the relevant department no sense of urgency and he didn't want to an extra mile for a new client, I am not a FNB client and i was hoping to move all my banking to them but clearly i will be wasting my time. FNB your service is bad