JG
Joanne G

1 reviews | Active since Feb 2010

09 Nov 2016, 09:25

APPLICATION FOR POS MACHINE SHOCKING - STILL NOTHING

<p>Our new business app**** for a POS machine on the 1st of November 2016, REF No. ********** . We have had an account since June, and do sales on a daily basis.</p> <p> </p> <p>We were told a sales consultant would contact us to on the day that we app**** being 1 November, and then today a letter making the same promise to get a sales consultant to contact us, but this has not happened and it is now affecting our sales.</p> <p> </p> <p>I find this delay very poor service from FNB, we had a very good experience when opening our account and now they are just messing us around and it is unacceptable.</p> <p> </p> <p>WE NEED THE MACHINE URGENTLY, and being that we have an FNB account this should not be so hard to get a POS machine??</p> <p> </p> <p>Can someone please urgently get this sorted out!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2016, 10:27
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)