Application for loan unsuccessful

I have been a loyal client with FNB for a few years now.

I have app**** for a loan or rather looked at what I am able to qualify for last week, however I am getting a declined reason due to a default showing on my credit report.

I have already disputed this matter previously with ITC and my credit report was updated and cleared on 8 September 2017. I have also confirmed this with ITC and also obtained an updated credit report showing the correct information. I have asked FNB loans about this and why I am not able to get a loan and the operator told me that I should send through the credit report on 28 September 2017 to the email address ********** and that it would be updated on their system. I have tried to follow up on this yesterday, but I am not able to get through to the correct department as I am transferred to different departments back and forth.

I have decided to talk to the loans department again to see if I can apply or not. It was declined again and the operator told me that I should wait 14 days for the default (credit status) to be cleared on their side after it was cleared with the credit bureau.

It has been 14 days already, so why am I still not able to apply for a loan? Is there someone I can talk to in the correct department or where can I send through my credit reports showing the correct credit status?

I don’t understand why it takes so long for credit information to be cleared on FNB’s side as it is already cleared with the credit bureaus. I have also phoned the credit bureaus and it is confirmed that my information is correct and cleared.

IT SEEMS TO ME THAT FNB IS NOT USING THE LATEST INFORMATION FORM CREDIT BUREAUS, WHY????

This is really frustrating and I am not happy with this at all!!