Application for FNB business overdraft nightmare
<p>On 13 March I submitted online application for business overdraft. ref nr: SI ********** 100153.</p> <p>They called me two days later and asked me security questions. They did the scoring over the phone, and said the company was approved for R300k, and the application is being send to credit, to draw up agreement and quote interest. Day after that they phoned and said they picked up 2 directors on company, and a amendment is needed. We thought it was already updated, but me and my partner immediately went into the branch to do the amendments. After this was processed I phoned again, and they said we can proceed, amendment has been done. Then agent told me there is some adverse info on my partner's profile, and we cannot proceed, we must first sort it out. We found out it was R10k credit card that was handed over. This was paid, and account was closed, and attorneys gave notification that this is removed. We phoned again, then they said previous appication was closed, because they could not reach me, but I had no missed calls or emails? So this morning we had to do new application again. When doing to scoring, the agent said the directors are over indebted?? 10 days ago the scoring was fine, what happened now? We have big corporate clients, and our business is growing rapidly, I do not understand why we cannot get a overdraft? Our debtors aging is at 800 000 outstanding, so no risk.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
