Application For Connexis

<p>I have been on the phone with 9 different consultants that keep transferring me back and forth because most of them dont know what they are doing!</p> <p>Just after 9am this morning (12/06) i tried to apply for a phone online i filled in all my information and it then needed to send me a otp pin but i dont have access to the number or email address listed as the phone is broken. i then called customer service to find out if they can assist me in this regard, i spoke to a gentlemen and he kindly transfered me to a lady who will assist me. she then followed to say that i need to go to an ATM and change my cell phone number there i told her that i do not have access to any other cell phone number (hence why i am trying to get a phone) and asked if i can change my email address to my work email and she said no that is not possible so i aske dher what i should do now because i dont have another phone and i apparenlty cant change my email address. she wasnt able to help me, so i saved my application and recieved a reference number for when i come back online to complete the process.</p> <p> </p> <p>I then had to make a way to get access to my email address thats listed on fnb, once i got that sorted i went back online and tried to retrieve my application form i did that and put in my id number aswell as the reference number i recieved, the reference number was not valid and a pop up came up saying i need to call Fastap sp i dialled the number and the business department answered i the n got transferred to another department. as the consultant was trying to help me the phone died, so i called again and once again it went to the wrong department and the gentlemen advised thats theres something wrong with the line and thats why it keeps coming to there department. He then transferred me once again to the "so-called" right department.</p> <p> </p> <p>I spoke to the sales department, smart devices, fastap, fnb connect and to some departments more than ONCE! This is ridiculous! All i need is for my reference number to be retrieved but due to *********** staff this cant be done ive been on the phone for almost a half an hour with 9 different consultants and no help!</p>