Application for access to housing flexi option

I have been requesting to have access to my flexi option on my bond,something that I have done previously and it took less that 24 hours to be done, this time it has taken more than 2 months , i have been given 3 different forms to complete and still no funds , this is bad service . I am not requesting for this funds to be opened for fun FNB , i need them. If i was taking a loan you would have approved it in no time but because its money thati have paid forward ,you dont want to give it yo me

BAD BAD BAD and your call center people are also refusing me to talk to a manager but told they are not available, i am tired and you are pushing me to think otherwise about this bank that i have used for the longest time ever, if not mistaken i have been a client for maybe 20 years or just a little less. Mxm...i won't let this lie down though