Application denied WITHOUT an application.

This was now the fourth time I have requested information regarding student loans via the FNB website. And 3 times I received a sms stating the following: Dear Mr O'Kennedy we regret to advise that your loan application was unsuccessful.

The first time I did not even receive the sms.

REALLY? I have not app**** for ANYTHING as yet. I enquired about student loans. If you do not offer them or the enquiry will be filtered and dismissed based on age, race or whether you have an account with the institution, PLEASE print the criteria on your website!