Appliance Repairs

I bought a high pressure washer last year through ebucks shop online with my ebucks points (12/06/2014 AUTH * ***4 * EBUCKSSHOPMALL eB8 840.00 DR eB12 676.00 CR). The machine has become faulty and I know that I have a year guarantee on the machine. I contacted ebucks via email on [Email Removed] and only had a response almost a week later that said, \Good day Mr Barnard. Please note that we have escalated your query through to our Spend Team for further assistance. Regards Pulane Mokoena."This was almost two weeks back and I haven't gotten any response since then. I feel it is highly unprofessional service. """