PM
Portia M

1 reviews | Active since Jun 2013

20 Apr 2017, 23:35

Appauling Services

<p>I recently changed my account from the "Private Client" one with exhorbitant account fees down to the premier account which meant new cards needed to be issued. The issuuing of the checque account went okay until we go to my Credit Card. I was given a Call by the courier company appointed by FNB on the 13th that they will be delivering my credit card and we arranged for the 18th for delivery. 18th came a card was delivererd which was supposedely my credit card only to find it only the Petrol Card with No Credit card.</p> <p> </p> <p>I called premier banking to inform them of this and the guy said he will escalate this as CCD was still waiting for my personal details before they can deliver the credit card. Come the 20th my current credit card is deactivated and I still do not have the correct one. of course no-one bothers to tell me this and ther I am trying to use my current credit card to pay for Petrol as I had not activated the Petrol card yet and it declines. When I get home I check on my profile and it is NO longer active. and now there is some card not in my posession that is now active on my profile.</p> <p> </p> <p>FNB I do not have time for this , kindly fix this ASAP this is ridiculous. Can you send my credit card as a matter of urgency.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Apr 2017, 10:48
Official

Good day Ms. PortiaM

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***