APPAULING SERVICE FROM FNB BANKING

POOR SERVICE IN BUSINESS BANKING!!!

After a free month trial on linkedin i cancelled my subscription however i was still debitted from my business account for the annual subscription. I then went that Monday morning straight to FNB North Gate to get this reversed. I completed a cheque and debit card dispute form which was scanned and sent to the relevant people and as i was leaving i was told not to worry that this would be resolved in 5 to 10 working days! We are now on day 20.... and i am no where closer than where i was when i went into the branch. Tshembani has kept me in the loop the whole time however his hands are tied as well as there is supposed to be assistance from the admin department (namely Celeste Taylor) who had asked for supporting documents. I submitted these supporting documents and 2 weeks later still no feedback from Celeste!!!! I then called FNB today to get an update only to spend about 30 mins on the phone being transferred from department to department to different people and guess what after that all i am still no closer to this being resolved! One consultant told me to go into the branch .... um NO!!! FNB you should really honour your word and when you say you will have something resolved best you resolve this! I dont have to bank with FNB i choose to and in times like this i wander why i even bother to! All i have asked is for my funds to be reversed as the subscription was cancelled. COMPLETELY APPAULING SERVICE FNB!