APPAULING SERVICE FROM FNB BANK - AND I AM A PREMIUM CLIENT!!!!!!!!!@

I am furious at FNB.I am a premium client and the service that I just received from Gift a consultant is absolutely appauling.As a premiu banker, we had an option to send an email to premium bankers or to ask them to contact us back.I was extremely shiocked to day when i asked them to contact me back and they said that those services where discontinued.Futher more my debit orders shows that it was deduced successfult ,received an email confirming this and today i get another email stating that the debit orders weren unsuccesfull and i was being charged R110 for both of these debit orders that were succesfully received on the 26 and today they were not received although there were enough funds in my bank account..I want FNB ro contyact me immediately and resolved this because i will take my business elsewhere