Appauling service from FNB

<p>I logged a complaint via my FNB internet banking profile that they added a new credit card to my profile without my athorisation. The response from the FNB Private Client support team is that such a card does not exist, but funnily enough I am being charged card fees, mothly account fees, etc. and the account with transaction is actually accessible on my FNB internet banking profile. I've tried numerous times today in phoning the FNB Client Centre and were transferred from pillar-to-post without any luck! The FNB slogan of "How can we help you?" turned into a drunken farce!</p>