Appauling service from Business Banking

I am an FNB customer and have been for years. Recently I decided to open a small business and FNB keeps advertising how amazing their business banking is. So I app**** for a business bank account and also requested that they assist register my company. That was all done and I received emails from CIPC with registration details. Soon after the Business Account was added to my profile. At this stage no one from FNB had ever sais anything to me. On Thursday last week I won my first sale and my customer deposited money into the bank account. It didn't reflect for days until I called the call center. The Business Banker told me my account was never activated and sent me to the activations department. I was on hold for 1hr and eventually hung up. I went to the branch and they couldn't help they had to call the same call center and I was on hold for another 30min. I was then told that someone on the CIPC side never scanned my documents in and an urgent instruction would be sent for that. I have funds equalling R10000 hanging because of this activation and now I can't continue to process my customer's order. Not only are you inconveniencing me but you are also affecting my business and the satisfaction of my customer. you are the reason small businesses suffocate and never flourish. Please get this sorted asap because I can't continue being on hold for any longer. I also have an 8-5 job so I can't be wasting 2hrs on the phone with you