KR
Kgothatso R
1 reviews | Active since Oct 2019
11 Oct 2019, 13:02
Appauling service
I was posted from pillar to post by the contact centre department for a card of mine which was incorrectly cancelled by the ***** department. I spoke to Muzi Damba who supposedly had a solution for my query and just transferred me to the ***** department where I was to be assisted over an hour.
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Replies (2)
FNB (First National Bank)'s replyOfficial
11 Oct 2019, 14:21Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply11 Oct 2019, 14:21
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
KR
Kgothatso R's updateReviewer Update
11 Oct 2019, 15:14Upon my second attempt Lerato Mokgoko advise that she will be transferring me to the relevant department which will be able to assist me and my query will explained to the next consultant but then the department was incorrect and there was no effort in explaining to the consultant transferred to after being on the line for over 5 hours trying to get assistance.
KR
Kgothatso R's update11 Oct 2019, 15:14
Reviewer Update
Upon my second attempt Lerato Mokgoko advise that she will be transferring me to the relevant department which will be able to assist me and my query will explained to the next consultant but then the department was incorrect and there was no effort in explaining to the consultant transferred to after being on the line for over 5 hours trying to get assistance.