Appauling service

I went ot Checkers Sunninghill to do a cash back of R1500. The first amount showed approved, but we did not get the cash, Checkers done another transaction which was again approved and this time, I got the cash. I then received 2 SMS' reflecting an amount of R1500 that was deducted twice. <br> <br> I went to checkers and they say that the amount was only deducted once and that I should confirm with my bank. <br> <br> I went to FNB Eldorado Park and spoke to one of the consultants who willingly assisted me stating that the money will be refunded back to me within 5 working days, this was last week Monday. To date, I have still not received the money due to me.<br> <br> When asking, I am told that the money is floating somewhere, they don't know where. This is appauling service and I feel that I have been ******. I would like a clear and definite explanation as to when I will be refunded and what happended to my money. I expect a full report ASAP.