DB
Demetrius B

1 reviews | Active since Mar 2011

03 Dec 2015, 09:15

Appauling Incompetence

I am amazed at how FNB still to this day are allowing ******** to put through debit orders of R99.99 when so many people are calling in everyday to complain about them. This to me shows how little they thing of their customer's investment safety. How big should this be for you to take steps to safeguard my money. I am ****ed because when you do get ******** and call their very *********** call center you get given an attitude and treated like a *****!!!! FNB get your ****** act together and take responsibility and stop these ******s and train your call center staff.<br> <br> FACTS: <br> You ****** know the ********** amounts.<br> You ****** know the companies who are submitting it.<br> You ****** have complaints every day.<br> <br> WHAT THE HELL IS STOPPING YOU FROM CURBING THIS?<br> <br> I'm ****** ****ed cause its not the first time i write this and you still doing nothing about it.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Dec 2015, 09:40
Official
Hello Validity,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.

The reference number is 826229.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)