Appauling Customer Service

I am so disgusted by the fact that I have to queue for a stamp. I have printed my own statement so I don't have to com to the branch and queue for a statement. I found a consultant named Thabo who didn't want to assist me and pointed me a queue. Why do they allow electric statements if u still need to come and queue for it to be stamped. I shouldn't have wasted my time and printed. Why do I have a platinum card?