APPAULING Call centre agents

<p>I am not happy with FNB over the past two days! AT ALL happy!</p> <p>Firstly, with your system down throughout the whole country, you should have contingency plans in place. Telephone and online banking is our only other option when having to deal with any emergencies we have at hand. I have been waiting for an email from FNB for the past two hours and when I ask each of these agents, they are clueless about who must send what to me.</p> <p>You call centre agents are CLUELESS about which departments do what! I called the following people over an hour and STILL could not manage to get a SIMPLE EMAIL SENT TO MY INBOX, because I was taken from pillar to post by your untrained call centre agents. I asked each one of them for their names and surnames and I HIGHLY recommend training and departmental knowlegde for EACH OF THEM! Jamiel Fischer, Thabo Mositho, Simon Mbeka and the one agent who was UTTERLY rude to me was Moengoa Madontsela. I asked her to put me through to the verification process and she DELIBERATELY put me through to student loans. I say deliberately because she was not willing to help, and her voice tone was that of a person with an attitude and did NOT want to assist me.</p> <p>TRAIN YOUR CALL CENTRE AGENTS as the type of service they give is not of the old FNB Standard which I have been growing up using!</p>