LO
Lucia O
1 reviews | Active since Dec 2015
31 Dec 2015, 10:23
Appauled by service
It's been a month of torture with FNB. I had money that was paid but due to my account being inactive the funds were supposedly returned. When I called on the 23 December I was told it would take 4 working days. It's now over 5 working days days later and the sender has not been able to receive their funds. Gerard yesterday gave me this reference to give to the sender SD3GGELUCHIPK. The sender's bank are unable to access the funds. I would like to know what is happening with this as it's really having a detrimental effect on my business partner
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FNB (First National Bank)'s replyOfficial
31 Dec 2015, 10:51Hello luciaonyeka,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 840727.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 840727.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply31 Dec 2015, 10:51
Official
Hello luciaonyeka,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 840727.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 840727.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)