APPARENTLY ONLINE IS NOT GOOD ENOUGH AS CALLING

With regards to my previous complaint (My debit order for the credit card went off the wrong day) I got a very rude consultant calling me back, her name was Doreen who pretty much told me because I changed my debit order date on line and didn't call FNB they wont be refunding my R100 penalty fee. I WONT DROP THIS, PERHAPS FNB SHOULD UPGRADE THERE WEBSITE AND ADD ALL THIS INFO ON IT.<br> <br> Now since FNB wants to play dirty, all these \Honfees\" WHAT IS IT? I didn't ask for any services to process any money. IF I DONT HAVE MONEY THEN DECLINE THE TRANSACTION.<br> <br> REFUND MY PENALTY FEE AND ALL MY HONFEES AND I WILL BE SURE TO MOVE FROM FNB!!!<br> <br> Doreen needs some training with customer service"