apparently I'm wasting FNB's time?

I app**** online for a Gold cheque account and it was approved as I already have a platinum cheque account but wished to downgrade due to the service fees that are TOO high.anyway,I was notified that my card would be delivered on Oct 26 2015 ref nr FRB408487.Now just for the record,I work in a large engineering company.From the time your arrogant uneducated courier from CCD arrived at our reception,they IMMEDIATELY went to call me.And bear in mind it takes about 5mins just to reach me,then I had to go to my office to collect the required documents and then to reception.Now to my greatest disgust when I arrived at reception was I told the courier left and said I AM WAISTING HIS TIME!!!!!Doesn't he get PAID for that time?and just to render a service?it was not even 10mins!!!!Just for me to apply for this account took ****** longer man!!!!!And up until today I have not received my card,nor a call from fnb enquiring about this matter!!I suppose it would be a waste of your time?thank you for asking \how can we help"FNB.You suck!!!"""