Apparently I don't qualify for a product FNB's website says I do qualify for.

<p>On 28 February 2017 I made an online application for an overdraft facility for my FNB Easy Account. It then took them until 7 March 2017 to try and get hold of me but they'd attempted this at 8:30AM and I couldn't answer my phone while driving through rush-hour traffic.</p> <p> </p> <p>I took it upon myself today, 8 March 2017, to phone the FNB sales team back as I'd been given a reference number and told to contact them regarding my application. The sale assistant asked for some details of mine which I provided and then proceeded to tell me that I don't qualify for an overdraft facility as I don't have a cheque account, only an Easy Account.</p> <p> </p> <p>Nevertheless, this is false advertising, your website specifically states that Easy Account holders may be able to qualify for this product yet when I phone I'm told completely otherwise. See the attached screenshot I took of this on my phone earlier today.</p> <p> </p> <p>I've been an FNB customer for years and for you people to waste my time and money like this telling me to call you back just so a consultant can tell me that I don't qualify? I mean really, other credit providers would've just sent an SMS saying it's been declined and leave it at that but no you choose to rather false advertise and make me waste airtime getting hold of your useless sales team.</p> <p> </p> <p>I've just now app**** online for a bank account at ABSA because I'd rather switch banks than deal with this level of incompetence. Once my fixed deposit becomes available in June I will close everything with you.<br /><br />Just thought you guys should know how you yourselves are driving customers away with these inefficient business practices.</p>