CK
Carmen K
1 reviews | Active since Nov 2018
05 Nov 2018, 07:47
Apparent Overdrawn Account.
I have received 3 SMS's from FNB saying that my account has been overdrawn. I check my account and it is still in the positive. I find it strange as I do not have a overdraft and if I do make purchases and have insufficient funds it does bounce. I have tried phoning once but got cut off twice. I don't understand what's happening and no one is willing to explain it to me.
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Nov 2018, 13:01Good day Carmen Kruger
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. . I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. . I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Nov 2018, 13:01
Official
Good day Carmen Kruger
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. . I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. . I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)