Appallingly bad service from FNB

I opened a new business account for a small family property company in June 2020. When I received the card there was no PIN number provided. I was extremely busy and we had other issues to resolve before the company needed the account, so I left it. In November last year I started getting demands for FICA documentation, which I provided three times, each time with a request to confirm receipt and that these were the correct documents. No confirmation was ever received. I complained to the bank, and was informed that the problem was that the company has too many Ultimate Beneficial Owners, because the bank can only make provision for two. I then re-submitted the documentation with only two of the owners, as instructed by the bank. The demands for FICA documentation continued. Finally in January 2021, in a telephone call to the compliance department I established that the bank had the correct documentation, but it had never been entered on the company profile. Now we need to use the account. More problems. Telephoning the numbers provided has got me nowhere because the automated answering service requires a PIN, which was never provided. I have phoned, and e-mailed my personal banker, with no response. I have complained to the bank on their complaint system again, and have received no response. I cannot set up on-line banking, the bank never provides statements, because it assumes that I can download those, so I have no way of knowing what is happening on my company account, or of transacting on my company account. The "How can we help you" bank is proving that it has no intention or willingness to help at all in any way.