Appalling waiting time at Fnb Dobsonville mall

I went to Fnb Dobsonville mall in order to reverse my debit order. I was informed I need to do it over the phone, which they would provide for me. To my dismay I waited 2 hours to use a phone and cancel to debit order. There were 2 other ladies who were there, testifying that they are really slow and were used to it. My debit order Reversal was for an amount above R200. There is only one phone for use. 8 of us were awaiting assistance. The service there was unbelievably appalling and I bet u this would never happen in Suburbia. I spoke to branch manager Ephraim Lehono to use their other phones and he said in this branch they are not allowed to share with clients.