Appalling systems and no follow ups from service agents.

It's hard to tell if it is bad systems or just poor service.

Initially I call the home loan department to ask for them to change the debit order date. I was given a form, filled the form and after a day or 2 I was told it's not possible to change the first debit order. I can only change after the first debit order. Somehow the consultant I spoke to forgot to mention this.

Second time, I called again explaining why I was calling and I got the form again. Filled it in and sent. I was told again that I can't change the debit order date because the system won't allow. Again, the consultant did not mention this. Time and airtime wasted twice calling about the same thing and filling in the same form.

The alternative put forward was that I can skip July and pay on my preferred day in August. Now this won't be a problem if I suddenly got enough money to pay interest for 2 months but that is not the case.

I am mostly disappointed in fnb. They obviously don't understand their clients and don't train their staff well enough to tell them on the call what is possible and what is not. I just want to change the debit order date, what is so difficult about that?. Also what kind of outdated system do you use?

Also, can someone respond to my email sent 19/07/2022!!!