Appalling services rendered

I opened a bank account online and my card was delivered on the 3rd Apr 2020. I then proceeded to activate my cheque account. On the 6th Apr 2020 i deposited money on the FNB account but till today, it has not yet reflected.

Called the number on the back of my card at 13h57 and spoke to a consultant that sounded bored to even assist me. At first she told me my account is not active and i told her it is activated and explained how i activated the card. She then went on further to tell me that the documents i provided to the delivery guy from DSV have not been received.

I asked whether my money will be refunded back and she told me i can wait 3 more days to see whether it will bounce back or not and if it does not, i should contact my other bank.

Firstly, i got assisted by someone that was bored and did not seem interested and secondly i'm told by this person to wait three business days for my money to bounce back as my account is not active. Tomorrow it's a public holiday meaning all this nonsense will take place next week.

To even think FNB is rated the best but provides such appalling services. I am not even going to dwell on how they never respond when sending an email.

Sies!