Appalling service yet again from FNB Connect.

I am absolutely appalled by the service I have received from FNB Connect.

Not only did your third party providers let you down from a delivery perspective (for which I have previously complained about) but now that I have my SIM card it’s just as much a disaster.

I tried to activate my SIM Card and port my number only to find out that the package loaded is not what I asked for (Top Up as opposed to TalkMax with Top Up that I want)

After my 5th unsuccessful phone call with your Call Centre. I asked the Call Centre agent (Keneilwe Modise) to put me through to a Team Leader to assist me.

Your Team Leader (Whitney Shonge) refused to take my call in order to assist me and I was told I should rather follow the normal complaints process.

The call reference for this: RL***.

I now have my number being ported to FNB to the wrong package. I can’t change it on self service. And your Call Centre agents aren’t adequately equipped to help.

As a long standing FNB account holder, you are great at banking! Your FNB connect is simply terrible and I’m sorry I considered moving from Afrihost (where I have never had any issues) to you.