Appalling Service with consultants that our clueless

I currently bank with FNB as a Private Client, last week I've decided to surprise my wife for her birthday and get her an iPhone & watch (combo) from FNB connect. App**** on Monday morning the 15th of March and it was approved 10 minutes later. Received the package on Thursday the 18th of March.... Now tell me how hard is this "I wanted my number ported & phone activated so she can start using it".. Today is Tuesday the 23rd of March, I must call this department several times and ask them what is going on???? @FNB you sell the product and get it as quick as possible to the customer and then...... Looks as though the service delivery STOPS right there! Why must I come on to platforms like this, so that someone can assist me, are the people not given the proper training at your organization? Do you guy's have an SLA?? I currently do all my banking with you'll my home, car, day to day banking and now to get this useless service for a phone that I can't use.. I must wait 24hrs for what again???? I'm tired of calling these consultants, this matter must be sorted out or else I will find a better bank to assist me!