APPALLING SERVICE: -URGENT FNB LOANS COMPLAINT!

<p>FNB Loans double debited my smart spend loan account - twice!!!</p> <p>7 Follow up calls later with holding times no less than 15 minutes, a couple of them with a holding time of an hour I have had no positive response. </p> <p>Empty promises on confirmation of refund from Teamlders and different consultants every time I called in. </p> <p>To date and after another attempt this morning, still no response from Teamleaders as promised, I hold again for 15 minutes. </p> <p>This is outrageous and I would like a response immediately! </p>