Appalling service received from FNB homeloans department

<p>As a private wealth banker of FNB, I app**** for an FNB homeloan through my private banker on 10/03/2017. All the required documents were received in order to process my application, however, it's now been 3 weeks and I cannot even get an approved or not approved answer from FNB. In the mean time my offer to purchase has expired because the loan application has taken so ridiculously long and I have been forced to sign with ABSA who has had no trouble approving my application in a professional time frame. I keep all my accounts, vehicle finance, insurance etc with FNB and really wanted to do the same with my homeloan, however, it is clear my business is not appreciated at FNB. I am now geniunely considering moving all my business to ABSA. After all the years of good service with FNB, I am extremely disappointed with how this has been handled.</p>