Appalling service (or should I say lack of it) from FNB Private Banking

I have been trying to contact FNB Private Banking on *** since last Friday, without any joy. A debit order that wasn’t supposed to go through from my account was launched by KingPrice on 10 Oct and I have been trying to reverse that (as it left my acc on a minus) before it got returned as an unpaid debit order and I get charged for it, and it *****s my record. On Friday I called four times from my office landline, twice from my cellphone, on Saturday twice again from my cellphone and this morning, three times from my landline and in all these instances: I have gone through the card and pin verification, have listened to their long-winded explanation about reversals and stop payments and just when it's time to transfer me to a consultant, the line dies. This is very pathetic service, especially for a paid service like Private Banking. Even when I tried contacting my so-called private banker as per the info on my profile (Agnesia Ackerman) she is neither available on her landline *** not cellphone. This is unacceptable. I have now been charged R625 for an unpaid debit order, something that could have been averted if FNB Private Banking service wasn’t so appalling!