APPALLING SERVICE - NO FEEDBACK - NO ASSISTANCE - EMPTY PROMISES -

I am trying to apply for a revolving loan. Firstly, I could not find it on the app(nor could my boyfriend) Then I phoned and they sent through a quote. I filled it in and sent it back to the email address given. I did not get any reply. Then I phoned back a week later (about 6 times )for an update. No one could help me. Always just "will call you back". and every time the call center assistant firstly said there was no acceptance - and then saw the email that I returned.. NO CALL BACK EVER..." This took two weeks and by this time the quote I received the first time expired. I then - after not receiving any feedback app**** again online. I accepted the online quote. This is now a week later - with no response. My boyfriend app**** and the next day the revolving loan was approved. I do not understand what the hold up is nor can anyone I phoned at FNB provide me with any assistance or feedback. Worst. Service. Ever. ONLY THING PREMIER ABOUT FNB IS THE OUTSTANDING JOB THEY DO AT FAILING TO PROVIDE A SERVICE